
私を知る時間、MBTI性格の心理学
contents
MBTI心理の種類の理解に基づいて、個人を超えて組織を理解し、お互いの強みを最大化し、紛争のポイントを予測して、個人と組織が共生する健康的な日常を作ります。
입문
psychology, Communication
This is a practical, hands-on training program designed to systematically learn customer-centric thinking and practical customer service (CS) capabilities. Tailored to the era of digital transformation and intensifying competition, it covers various topics including understanding and empathizing with customer needs, effective communication and trust building, service mindset, complaint handling and problem solving, loyalty building, data-driven analysis, and experience management in the digital age, all presented with real-world cases. The program is designed to help participants acquire the latest CS capabilities step-by-step to enhance organizational competitiveness. Through this course, you can learn core customer management skills that can be immediately applied in field practice and acquire practical know-how to build long-term trust and loyalty with customers.
1 learners are taking this course
You can apply customer-centered thinking and empathetic communication skills to practical work situations.
You can learn and practice real-world customer service skills such as complaint handling, problem solving, and service mindset.
You can utilize data and digital-based personalized customer management and the latest customer experience management strategies.
Who is this course right for?
Working professionals and practitioners who want to develop customer management skills that can be immediately applied in practice
Employees who need systematic CS skills such as customer service, complaint handling, and loyalty enhancement
Managers and leaders interested in the latest data and digital-based customer experience management
All
8 lectures ∙ (2hr 2min)
Limited time deal
$4,128.00
68%
$84.70
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