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This is a practical, hands-on training program designed to systematically develop a customer-centric mindset and practical customer service (CS) capabilities.

In an era of accelerating digital transformation and intensifying competition, this course covers various topics—including identifying customer needs and empathy, effective communication and trust-building, service mindset, complaint handling and problem-solving, securing loyalty, data-driven analysis, and experience management in the digital age—using real-world cases. It is designed to help participants acquire the latest CS competencies step-by-step to enhance organizational competitiveness.

Through this course, you will master core customer management techniques that can be applied immediately in the field and learn practical know-how to build long-term trust and loyalty with customers.

DO IT Office Worker Basics.zip: Boosting Customer Satisfaction! Core CS Skills

신입사원

온보딩

자기개발챌린지

취업

고객관리

입문

초급

중급이상

Marketing Theory

Self Improvement

Branding

personal branding

Boost Customer Satisfaction! Core CS Skills