DO IT Office Worker Basics.zip : Customer Satisfaction UP! Core CS Skills

This is a practical, hands-on training program designed to systematically learn customer-centric thinking and practical customer service (CS) capabilities. Tailored to the era of digital transformation and intensifying competition, it covers various topics including understanding and empathizing with customer needs, effective communication and trust building, service mindset, complaint handling and problem solving, loyalty building, data-driven analysis, and experience management in the digital age, all presented with real-world cases. The program is designed to help participants acquire the latest CS capabilities step-by-step to enhance organizational competitiveness. Through this course, you can learn core customer management skills that can be immediately applied in field practice and acquire practical know-how to build long-term trust and loyalty with customers.