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DO IT Office Worker Basics.zip : Customer Satisfaction UP! Core CS Skills

This is a practical, hands-on training program designed to systematically learn customer-centric thinking and practical customer service (CS) capabilities. Tailored to the era of digital transformation and intensifying competition, it covers various topics including understanding and empathizing with customer needs, effective communication and trust building, service mindset, complaint handling and problem solving, loyalty building, data-driven analysis, and experience management in the digital age, all presented with real-world cases. The program is designed to help participants acquire the latest CS capabilities step-by-step to enhance organizational competitiveness. Through this course, you can learn core customer management skills that can be immediately applied in field practice and acquire practical know-how to build long-term trust and loyalty with customers.

1 learners are taking this course

  • contents
신입사원
온보딩
자기개발챌린지
취업
고객관리
Marketing Theory
Self Improvement
Branding
personal branding

What you will learn!

  • You can apply customer-centered thinking and empathetic communication skills to practical work situations.

  • You can learn and practice real-world customer service skills such as complaint handling, problem solving, and service mindset.

  • You can utilize data and digital-based personalized customer management and the latest customer experience management strategies.

Strengthening Customer-Centric Thinking and Empathetic Communication Skills

Go beyond simple responses to identify customers' hidden needs, and learn empathetic communication and customer experience design methods. Through customer journey maps, persona analysis, actual interviews and observation techniques, you can view problems from the customer's perspective and develop practical emotional care and relationship-building capabilities.


Problem Solving, Complaint Handling, and Practical Application of Service Mindset

You will learn claim response and problem-solving procedures that can be used immediately in the field, including accepting dissatisfied customers' emotions, providing prompt and sincere responses, follow-up management and improvement activities, as well as developing a sense of responsibility and proactive service attitude. Through various real-world cases, we present practical methods that go beyond simple problem-solving to transform complaints into satisfaction.


Data & Digital-Based Personalized Customer Management Practice

Learn the latest customer experience management strategies for the digital age, including customer data analysis and utilization, omnichannel and personalized communication, AI and chatbots, and gain practical know-how to increase customer loyalty and brand competitiveness through real-world case studies. You can practice management techniques that reflect the latest trends, such as online and offline touchpoint integration, real-time feedback, and customer journey map design.

Recommended for
these people

Who is this course right for?

  • Working professionals and practitioners who want to develop customer management skills that can be immediately applied in practice

  • Employees who need systematic CS skills such as customer service, complaint handling, and loyalty enhancement

  • Managers and leaders interested in the latest data and digital-based customer experience management

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216

Learners

24

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4.9

Rating

32

Courses

Curriculum

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8 lectures ∙ (2hr 2min)

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