[Leadership Secret] Jo Mi-jin's Ultimate Tips for Situational Leadership Response!

Completely different from existing leadership classes, you will learn everything about leadership that is essential in the field.

We'll share the know-how techniques of successful leaders by combining them with various real-world cases.

This course is structured to provide step-by-step learning from the basic concepts of communication that are essential in workplace and organizational life to practical application methods. This is practical, work-focused education that helps you develop substantial communication skills to build trust and positively lead relationships both within and outside the organization, covering topics such as the definition and types of communication, non-verbal and verbal communication, written communication, various communication styles (DISC), communication barriers, and effective questioning techniques. Through theory, case studies, and practical tips, you can acquire communication know-how that can be immediately applied in daily work.

Diagnose the future of my work and learn how to grow together with AI What we need now is the power to read the future of my work! In the midst of industrial restructuring and technological transformation trends, we'll specifically tell you from a job function perspective what changes are coming to your work now and how you can prepare for them.

This is a practical, hands-on training program designed to systematically learn customer-centric thinking and practical customer service (CS) capabilities. Tailored to the era of digital transformation and intensifying competition, it covers various topics including understanding and empathizing with customer needs, effective communication and trust building, service mindset, complaint handling and problem solving, loyalty building, data-driven analysis, and experience management in the digital age, all presented with real-world cases. The program is designed to help participants acquire the latest CS capabilities step-by-step to enhance organizational competitiveness. Through this course, you can learn core customer management skills that can be immediately applied in field practice and acquire practical know-how to build long-term trust and loyalty with customers.

Digital transformation (DX) is not a choice but a necessity. This course serves as the first step in digital transformation for all employees, providing easy and clear explanations from core DX concepts to business innovation cases. Don't fall behind in this changing era—develop the power to grow yourself and lead organizational innovation! Please don't overthink this lecture and take it with a light heart.