Getting Started with UX/UI: UX Service Planning (Inflearn Original)
In this lecture, we will look at service planning and design methodologies for planning services in the IT/tech field, as well as various soft skills that service planners must have. Finally, we will analyze the service using the example of an AI voice recognition service, a UX service introductory lecture for beginners.
UX service planning, what if it only felt vague? Meet from concept to real case 🧭
The power of planning that determines the success or failure of a service
They say that in order to make a service successful, you need to plan the service. The number of people who dream of becoming service planners or UX planners has also increased significantly. However, when you say 'planning', it sounds like an ambiguous area. Unlike other job fields where development is development, design is design, etc., which are relatively clearly divided, it feels vague and vague. Even if you try to build up basic knowledge, it is difficult to know where to start, and it is not easy to find information about what is being done in the field. It is even more complicated these days when UX/UI design has emerged as a key word. What exactly do service planners and UX planners do? What should you learn to plan a service?
This lecture covers various methodologies for designing services. First, we will understand the overall operational process from planning a service, creating a concept, establishing a policy, to managing it. In addition, we will analyze user experience (UX) according to various situations and learn principles and methodologies through examples. In addition, we will learn about the mindset and manners that service planners and UX/UI designers must have, and finally, we will analyze cases related to AI (artificial intelligence) services and learn more practical service planning methodologies.
For beginners in service planning All-in-one guide.
Defining service planning
In fact, the job title of 'planner' is bound to be ambiguous. In order to create a service and release it to the market, there are many processes that must be completed, but there is no place in the process that planning does not touch. Therefore, the work or definition is often different depending on the company, system, or industry to which it belongs. If you are a service planner who determines the bow of the service, you must clearly know what you should do as part of the service planning area.
To create a single service, we go through numerous industry-specific processes like this.
In this lecture, we will draw the big picture of service planning. Then, we will look at various real-life cases together to develop the ability to see the forest and the trees at the same time.
For future service planners
There are many different methodologies for service planning. Interview shadowing, persona techniques, case studies, keyword analysis, A/B testing, etc. Many companies have already adopted and verified numerous methodologies. What is important for service planners is the ability to appropriately utilize these various methodologies to analyze performance, make clear decisions, and derive and improve appropriate KPIs .
In this lecture, we will learn practical methodologies that can be quickly applied in real work, as well as examine which areas require training and where work hours can be reduced. I hope that this lecture will be a guide to help you make quick decisions as you grow into a service planner in the future!
Are you ready? The first step in service planning.
Let's learn in order!
Establish the framework for service planning. What is the process for service planning and design? Let’s first look at the overall operational process, including service planning, concept setting, policy establishment, and management.
Everything about UX that influences users! Analyze user experience (UX) by situation. Learn UI planning methods and principles, and learn about IA (Information Architecture), UI Description writing, etc. through examples.
If you are a good planner, you must do this. In the service planning job, you will make a lot of decisions. Therefore, we will provide a guide for growth through the basic mindset and manners that you need to have in UX and service planning-related jobs, as well as communication methods for collaboration.
Get a feel for service analytics. The AI (Artificial Intelligence) industry is emerging as a trend these days! Let's briefly analyze real-life cases of AI voice recognition-related services and learn about related terminology and principles required for service planning.
Attention these people!
UX/UI?
UX/UI and Service Planning Beginner
Tech industry smarts
PM/PO, designer, etc. People related to the IT industry
Increase your business competitiveness!
I want to get closer to UX Managers and Founders
Anyone is OK!
UX sense Anyone who wants to raise
Introduction to UX/UI , Take on the challenge with Inflearn.
It seems like a good content to organize the UX/UI field. It's free content, so it's easy to access, and you can listen to it without any burden. The only regret is that the audio was recorded all at once, so there are times when you can hear noise in the middle, and the ending feels abrupt, which is disappointing, but since there's no editing, the instructor sometimes sprinkles in some TMI, which is nice.