[サービスアーカイブ] ブラックコンシューマーと不満顧客対応

The purpose and functions of performance appraisal, principles, pros/cons, and complementary/operational methods of assessment tools like BSC, MBO, and OKR (now widely used by diverse companies, departing from traditional approaches) were presented, centered on practical cases.

We have structured the content to help you understand production planning and process management, which are the core of production management, and to enable you to perform more efficient and advanced production management tasks, from building work systems that respond to the Fourth Industrial Revolution to utilizing systems.

It is structured around issues frequently encountered in real estate practice, such as the establishment and changes of real rights, real estate registration, nominee title trust, liens, mortgages, and the Lease Protection Act, to provide practical legal insight not only for practitioners seeking to build a foundation in law but also for intermediate or higher-level practitioners.

The head of 한국기록경영연구소 presented the 스케투 method, encompassing priority management, vision management, schedule management, project planning, and scheduling, through scheduling and to-do list management methods they personally devised. Additionally, it offers smart self-development methods to break free from the "three-day resolution" syndrome, leveraging the instructor's experience-based scheduling techniques and schedule-recording know-how.

We will teach you how to understand customer experiences through Customer Journey Maps and methodologies for deriving branded customer experience design and service improvement tasks. Through actual studies of various CXM success cases, you can increase your company's revenue and upgrade your customer management to the next level. Additionally, through various cases that succeeded with customer experience management, you can find points that can be applied to your own company.

It consists of content such as internal control design evaluation and operating evaluation, and RCM (Risk Control Matrix) case analysis. Through this, you can effectively operate and advance your internal accounting management system.

To enable office workers to actively and effectively use AI in their work, we provide various techniques for reducing 'Hallucination' (i.e., nonsensical) answers and accurately eliciting desired responses.

We provide easy-to-understand guidance on corporate fund management solutions across all aspects of fund operations, including corporate fund management, cash flow planning, and fundraising, along with various case studies. Through this, corporate fund management personnel can develop the practical skills in fund management and fundraising necessary to perform their duties.

Based on the competencies required of contemporary leaders, we presented methods to foster teamwork and communication, as well as self-leadership, super-leadership, and failure management applicable to organizations. Through this, you can grow into a leader of an unwavering organization.

We'll share the know-how techniques of successful leaders by combining them with various real-world cases.

You can understand change-driven leadership capabilities and acquire the change management skills needed for business activities by viewing the organization as a whole, enabling you to proactively drive change management activities and projects within the organization.

This book is composed of field-centric materials, focusing on theories and cases that those studying real estate auctions are 'truly' curious about. It offers various practical on-site resources, including auction terminology for novice investors, useful websites for auction investments, and a 'checklist' for on-site inspections. Covering the entire real estate auction process, from rights analysis to on-site visits, loans, and eviction, it allows even complete novices to easily win bids and manage evictions. Embark on your auction journey through lectures by Professor Seol Chun-hwan, a top domestic expert with approximately 20 years of experience in auction bidding and teaching, covering everything from winning 1 million won properties to consulting on 100 billion won building auctions.

Through record management, you can develop yourself while building a foundation for both workplace achievement and personal value enhancement. This is why record management is recommended to those who are still fumbling about carelessly today.

Ajou University Professor Cho Sun-mi, a mentor to parents of this generation, presents various cases she directly observed and experienced regarding the wounds children receive at school and their causes, conveying them in an easily relatable way, and proposes solutions on how to heal the hearts of wounded children, the entire content being structured to encourage reflection on the proper role of parents.

This is a course designed to improve your ability to successfully communicate your arguments and ideas in various presentation situations such as proposals, reports, and briefings. We hope that through this course, you will become a more competitive presenter.

We'll cover the most fundamental core principles of using Excel as a business tool. We'll teach you various Excel elements from the principles of Excel calculations to functions, formulas, aggregation, and filter utilization. The content is structured around how to construct formulas, understanding functions at the center of formulas, and methods for utilizing aggregation and filter features.

This patent guide is designed to legally protect the development achievements of universities, research institutes, and companies, and to secure exclusive technological competitiveness. Additionally, we provide efficient and competitive research and development directions through understanding intellectual property-based R&D trends and predicting technology gaps.

We provide comprehensive guidance on discovering, proposing, and transferring technology-based innovative products to business divisions, and inform you about the functions and roles of R&D, product development, marketing, and business divisions related to product development.

We provide strategic implementation plans that can offer direct assistance in performing duties, focusing on essential content that corporate education and training managers must know. We have also included methodologies and procedures for designing corporate human resource development systems, as well as content on recent applications of competency modeling and case analyses of educational systems through job analysis.

Based on comprehensive theories including job analysis procedures for job-centered human resource management, NCS job analysis, job analysis and performance management (KPI), and job-based pay systems, this content is structured in an easy-to-understand manner by combining various cases with issues that frequently occur in the field.

There are app/web ideas that they want to implement, but they are at a loss as to where to start due to their lack of experience in app service planning, startup representatives who want to learn planning systematically in a short period of time, and junior planners who want to learn the planning work process and know-how of experienced planners. We will teach you a new planning method using Figma and the work skills of a PM with 17 years of experience from the basics so that you can become an expert.

Based on the General Affairs Asset Management Process (PLM), it is composed of major management issues for each type of asset. Through this, you can understand the classification methodology of fixed assets and the management procedures for tangible fixed assets, and identify key general affairs checkpoints across the entire spectrum of fixed asset acquisition, operation, and disposal stages, thereby realizing corporate value enhancement suitable for the knowledge society.

This is a course designed for procurement cost management practitioners aimed at promoting procurement cost management strategies and rationalization, which are core functions of corporate procurement organizations. Through theoretical learning and practical case studies for procurement cost management, you can understand the specific characteristics and management techniques of procurement cost management, and acquire essential basic accounting knowledge for procurement cost management to understand the interconnected relationships.

We'll teach you everything from the concept of tariffs to the know-how for expediting customs clearance. Through this, you can understand customs procedures and the concept of tariffs, grasp tariff calculation methods, and prepare response strategies for inspections.

We approach cost calculation and management analysis, which you may have found difficult, in a very practical and easy way using Excel. This course covers the following topics: - Cost Calculation from Basics to Practice: Step-by-step learning from cost concepts, standard costs, actual costs, to indirect cost allocation - Understanding Financial Statements and Accounting Flow: From manufacturing cost flow to accounting processing and financial statement creation process - Strategic Pricing Methods: Pricing strategies by market type and profitability analysis by product - Analyzing Management Indicators with Excel: Break-even point analysis and financial ratio analysis practice - Management Decision-Making Based on Management Accounting: Short-term/medium-to-long-term business planning and business feasibility analysis practice

A must-have course for designers, service planners, and PMs who want to do their jobs better! We will teach you what you need to know for each digital product, industry, and user journey based on real-life cases.

Explaining how to value a company using Excel for startups/venture companies. Providing Excel templates. 5-year financial statement projection → RIM model / EVA model / DCF model valuation

In this lecture, we will look at service planning and design methodologies for planning services in the IT/tech field, as well as various soft skills that service planners must have. Finally, we will analyze the service using the example of an AI voice recognition service, a UX service introductory lecture for beginners.

Now is the time for 'customer touchpoint marketing'. We will explain in detail the concept of customer touchpoint marketing and how to implement it. We have also included 'marketing immutable laws' that entrepreneurs should know and digital marketing FAQs. You can get everything from the basics of marketing to the latest trends.

This is a Problem-Based Learning course that goes beyond how to use data analysis tools and solves real BQs by following stories based on business problems that are easily encountered in practice.

We will examine methods for collecting and analyzing user requirements to plan LLM services.

The Key to Awakening the Value of Ideas: Intellectual Property Ability Test (IPAT) Core Lecture This course goes beyond simply passing the exam—it's a process of learning practical methods to protect invisible 'ideas,' create value, and ultimately transform them into powerful 'assets.' It eliminates vague notions about intellectual property (IP) and helps you grow into a competitive expert in any field. Have you hesitated to even start studying because of the extensive official textbook? This course does not cover all content from the official National Certified Intellectual Property Ability Test (IPAT) textbook. Instead, it is structured by selecting only the core concepts and high-scoring points that frequently appear on the exam. Longer exam preparation is not necessarily better. The secret to passing is learning only what's necessary, accurately, and through repetition. Discover that secret in this lecture.

We explore the limitations of LLMs, methods to overcome them, and the latest research topics.

In the AX era where AI technology and UX design converge, what strategies should product teams use to design customer experiences? A 17-year veteran senior researcher from a major corporation and knowledge sharer with a PhD in HCI will share insights based on the latest trends, use cases, and research findings.

Now, with the power of AI, anyone can easily plan apps and design UIs! It's okay even if you don't know coding or have no UI experience. AI tools like Claude and ChatGPT will turn your ideas into reality. With just a few questions, you can analyze target customers, design app structures, and even automatically generate UI screens. In this lecture, we will teach you step-by-step from the basics so that even those who are new to Figma can follow along. Even without drawing by hand, you can import existing website UIs at once with the HTML to Design plugin, and with AI tools like Google Stitch or readdy.ai, you can create high-quality screens in a few seconds. This lecture is perfect for anyone dreaming of starting a business, wanting to switch careers to a planner, or wishing to communicate with developers. Instead of complex theories, we will only teach practical know-how that you can immediately use. Now, with just an idea, anyone can plan app services!

Are you curious about the success secrets of Kim Min-cheol, CEO of 'Yanadoo', the #1 online English education platform? No academic credentials! No impressive resume! We'll reveal the secret of how he achieved success with confidence alone.

This is a practical lecture on operational tools & back office and data analysis planning, which are tasks handled by game planning, service planning, and business PM positions.

Management of Technology = Management specialized in technology/engineering fields, Especially IT, computer field basic contents are explained easily with case studies.

An honest talk about startups, from business registration to equity relationships, hiring, and loan limits, I've made a lecture about the advice I've given to startups so far!

This course provides UX principles and practical know-how necessary for planning and designing AI products. We will explore user-value-centered AI utilization methods, UX planning and design methods using AI, core UX principles and theories learned through everyday design cases, and UX research and data analysis methods for providing a better experience.