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Practical AI Agent Quality Evaluation and Testing: Validating Hallucinations, Errors, and Failure Behaviors

AI agents go beyond simply generating answers: they call various tools and perform multi-step tasks. In this process, you will learn practical, systematic methods for evaluating and testing everything from AI agent response quality to Tool Calling, execution paths, RAG, errors, security, and performance. You can progressively master the quality assurance methods needed to build and operate reliable AI agents, starting with the fundamentals.

3 learners are taking this course

Level Basic

Course period 12 months

Business Productivity
Business Productivity
Service Planning
Service Planning
AI
AI
ChatGPT
ChatGPT
prompt engineering
prompt engineering
Business Productivity
Business Productivity
Service Planning
Service Planning
AI
AI
ChatGPT
ChatGPT
prompt engineering
prompt engineering

What you will gain after the course

  • Understanding AI Agent Quality and Testing Structure

  • Evaluation Criteria and Test Case Design

  • Building a Golden Dataset

  • Accuracy, Relevance, and Reliability Assessment

  • Tool Calling·Trajectory Evaluation

  • Search · Context · Answer Quality Evaluation

  • API · Tool · LLM Failure Test

  • Prompt Injection · Authorization · Information Disclosure Test

  • Speed · Token · Cost Evaluation

  • Monitoring·Regression Test

  • Building an Enterprise AI Agent QA System

Building AI Agents That Don’t Fail: Practical Quality Evaluation and Testing

For AI agents, the process of verifying that they work properly is just as important as building them.

In this course, you will learn through a practical, hands-on approach how to evaluate and test an AI agent’s accuracy, reliability, response quality, tool calls, and safety.

From designing test scenarios to analyzing the causes of problems and improving quality, you will systematically learn how to build the skills to create reliable AI agents.

Learn the practical skills of building, evaluating, testing, and improving AI agents.

This course is recommended for the following people.


What will you gain after taking this course?

Features of this course

Introduce the key features and differentiators.

3197a356-98e8-4533-bcd2-8953471c4178

Focused on quality evaluation and testing specifically for AI agents


A practical, hands-on curriculum that connects evaluation to improvement

You’ll learn about these topics.

AI Agent Quality Evaluation and Test Design

You will learn how to design evaluation criteria and test scenarios based on accuracy, reliability, response quality, tool calls, safety, and more.

Test Result Analysis and Quality Improvement

Learn how to identify the causes of problems from test results and derive improvement directions to enhance the performance and stability of AI agents.

The person who created this course

  • Try focusing on the qualifications and experiences most closely related to the course topic.

  • Rather than listing every credential without exception, it's better to convey the thoughts and motivations behind creating this course.

  • Use concise writing along with portfolios, videos, photos, and other materials to capture attention.

You will learn the following.

Q1. Understanding AI Agent Quality and Testing Structures
Understand the overall structure of how AI Agent quality is validated based on specific criteria and procedures.

Q2. Evaluation Criteria and Test Case Design
Design evaluation metrics and test cases tailored to the Agent's functions and business objectives.

Q3. Building a Golden Dataset
Build a reference dataset for objectively comparing the quality of AI Agent responses.

Q4. Accuracy, Relevance, and Reliability Evaluation
Evaluate whether the generated answers are accurate, relevant to the questions, and trustworthy.

Q5. Tool Calling·Trajectory Evaluation
Verify whether the agent selects the appropriate tools and follows the correct execution path.

Q6. Search · Context · Answer Quality Evaluation
Evaluate how search results and the use of Context affect the quality of the final answer.

Q7. API·Tool·LLM Failure Testing
Test various failure scenarios, such as API errors, Tool execution failures, and LLM response errors.

Q8. Prompt Injection, Permissions, and Information Exposure Testing
Check for security risks such as prompt attacks, excessive use of permissions, and exposure of sensitive information.

Q9. Speed, Token, and Cost Evaluation
Measure response speed, Token usage, API costs, and more to evaluate operational efficiency.

Q10. Monitoring·Regression Test
Continuously monitor quality changes during operation and check whether existing features are functioning properly after updates.

Q11. Building an Enterprise AI Agent QA Framework
Establish an enterprise QA process that can repeatedly validate quality throughout the entire planning, development, deployment, and operations lifecycle.

Notes Before Enrollment

Practice Environment

  • Operating system and version (OS): OS type and version, such as Windows, macOS, Linux, Ubuntu, Android, and iOS

  • Tools Used: Software/hardware versions and pricing plans required for the hands-on exercises, whether virtual machines are used, etc.

  • PC specifications: Recommended specifications for running the program, including the CPU, memory, disk, graphics card, etc.

Learning materials

  • Format of the learning materials provided (PPT, cloud links, text, source code, assets, programs, example problems, etc.)

  • Length and file size, characteristics and notes regarding other learning materials, etc.

Prerequisite Knowledge and Notes

  • Whether prerequisite knowledge is required, considering the difficulty level of the course

  • Information directly related to taking the course, such as the quality of the lecture videos (audio/video), and recommended learning methods

  • Questions/answers and information regarding future updates

  • Copyright-related notices for lectures and learning materials

Recommended for
these people

Who is this course right for?

  • AI Agent Developers and Service Development Personnel

  • QA · Software Testing Specialist

  • AI Service Planning, Operations, and Security Manager

Need to know before starting?

  • A Basic Understanding of Generative AI and LLMs

  • Understanding the Basic Structure of AI Agents

  • Fundamental Concepts of Software Testing

Hello
This is 88888

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4.6

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Hello.

I’m Byte Detective.

I have worked in the fields of IT strategy and information security for over 24 years in the AI and IT sectors. Currently, I create and develop e-learning content needed in the AI era, work as an external instructor (including at MultiCampus), and provide AI and IT-related consulting services to small and medium-sized enterprises.

Based on this practical work experience, upgrade your knowledge and skills with clear, easy-to-understand, and engaging courses that will genuinely help you in your day-to-day work.

YouTube channel: https://www.youtube.com/@신동주-s1b

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Curriculum

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25 lectures ∙ (10hr 9min)

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