Effective knowledge management and project collaboration using Confluence

The era of collaboration, collaboration itself!
Experience more professional collaboration with Confluence.

By any chance, while working
Have you ever had this experience?

How can we prevent this situation? The problem lies in tools and methods .

We are living in an era of information overload, and we need to think about the most optimized tools and methodologies for collaboration in a modern corporate environment. In order to accumulate work history as company know-how and collaborate better with other teams and achieve better results, we need practical and systematic work management processes and tools that support a work culture of collaboration and sharing. That's why Confluence is needed.

I will teach you how to properly utilize Confluence based on the know-how I have gained from using Confluence in the field over the past 10 years.

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What is Confluence?

In today's increasingly competitive business environment, strengthening the work capabilities of members and building a strong corporate culture based on digital transformation and collaborative processes is essential for corporate survival.

To eliminate the silo effect in an organization and build a corporate culture based on trust and collaboration, we need to change the existing work culture that we are accustomed to .

Confluence is a wiki system designed to meet the needs of modern businesses. Companies that are committed to improving their corporate culture can use Confluence to enable all teams, regardless of their function, such as marketing, sales, operations, or engineering, to share up-to-date information and provide immediate feedback.

As a collaboration solution that promotes effective document-based collaboration and knowledge sharing and helps turn discussed ideas into action, it helps minimize the cost of collaboration and communication, thereby producing better results.

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Why not use an all-in-one tool instead?
Should I use Confluence?

Recently, many people prefer all-in-one products that aim to handle multiple tasks with a single tool. However, collaboration, workflow management, and data management are all separate tasks that require knowledge and expertise. In the complex and specialized modern work environment, wouldn’t it be more reasonable to use dedicated tools for each task?

In today's work environment where frequent feedback and opinions must be reflected and implemented quickly, we need to find an easy and convenient way to centralize information and lead collaboration. In this regard, Confluence can be a document-based collaboration tool that provides a powerful answer.

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Confluence and other tools
How to use them together?

As I mentioned above, Confluence is not a one-size-fits-all tool. You need to use multiple collaboration tools together according to the context and situation.

This article explains how to connect to Confluence Pages to effectively share and manage existing document authoring tools such as MS Word, Excel, PowerPoint or PDF documents and use WebDAV (Web Distributed Authoring and Versioning) to manage changes without creating file names such as "Report_2021-07-13-Real_Final_Last_v#3.pptx".

You will also learn practical ways to integrate Confluence Spaces with Slack, such as receiving notifications in a Slack channel when events such as new pages are created or existing pages are modified.

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Confluence, how to use it properly?

Confluence is more intuitive and easier to learn than JIRA.
But behind Confluence’s intuitive and simple UI lie many advanced features designed to help you collaborate more effectively.
Without these advanced features, Confluence becomes little more than a convenient but expensive bulletin board or a centralized file server.

In this course, we'll help you leverage the many advanced features hidden within Confluence to increase productivity, integrate with Jira to strengthen your company culture, and improve feedback and communication flows .

To do this, you will learn essential collaboration features, starting with the concepts of Confluence and basic editor usage, as well as effective usage to gather all information into Confluence, and how to manage changes and share them with colleagues.

You'll also learn how to create readable documents without much effort, manage attachments, and build powerful collaboration processes with real-time, concurrent editing.

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What is the difference with Jira?

Confluence can maximize synergy and effectively manage collaboration and work history when used with JIRA. However, many people say they are confused about when to use Confluence and when to use JIRA.

For example, let's say you have to write a "Personal Information Processing Policy" document to be posted on a web service you provide in order to comply with the Personal Information Protection Act. There will be a process within the company to write, review, and distribute documents externally, and that process can be called a document writing workflow. The document is drafted by the relevant team, goes through an internal review, is approved, and then distributed. Let's say there is a workflow where documents related to laws/regulations, such as the "Personal Information Processing Policy," go through a lawyer's review again before being released externally.

Jira's workflow editor feature allows you to model:

Now, when you write a document, you can register a “Privacy Policy” issue in Jira to track which workflow each document is in, and change the status according to the workflow at each progress stage.

The “Personal Information Processing Policy” document must be drafted by the relevant department, reviewed, and corrected for typos and awkward phrases. If you collaborate and share based on this document, you can minimize the effort and time required for revision → collation → distribution by jointly editing and reviewing through Confluence.

The content of the document is co-authored, and the progress status is modified by linking Confluence Pages and JIRA Issues and changing the status of JIRA when each step is completed.

Once the internal review is complete, share it with your lawyer and change Jira's status to "Lawyer Review." Then, you can track progress and collaborate and share while using the status of the issue and the actual work being performed (document writing) for each purpose.

Tasks that require workflow tracking are managed in Jira, and Confluence can be used to perform document-based collaboration and link issues in Jira to serve as a single source of information.

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The only one in Korea!
Confluence Online Course
Come meet us.

This lecture is the only online Confluence lecture in Korea . It contains the know-how and collaboration knowledge I have gained from using Confluence for over 10 years to perform corporate work and projects, as well as the experiences I have gained from consulting on external introductions and giving lectures to companies.

Among the vast features of Confluence, we provide key features along with hands-on practice, and provide the following practical tips at the end.

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Use version
Please check.

Confluence is divided into On-Premise (Server and Data Center) and Cloud depending on installation, and Cloud is divided into Free, Standard, Premium, and Enterprise depending on the fee plan.

This lecture is based on the Cloud Standard version, and the installation version is based on Server 7.11 version .

Although the differences between the two products, server and cloud, are increasing, there are still many common features, so the common parts will be taught using the cloud version, and the installed server version will be used for the differences. Contents that apply only to specific products are marked with (CLOUD) or (SERVER) in the title.

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Created this course
Introducing the knowledge sharer.

lesstif(Jeong Gwang-seop)

I started out as a C/C++ server developer in a Unix environment and gained experience in various projects.
I am interested in automation and business process improvement, information sharing and collaboration . I am working on building a collaboration system using wikis, issue management, continuous integration, etc., and creating a work culture of sharing and cooperation by encouraging member participation.

After going through various open source-based wikis such as MediaWiki, docuwiki, and Redmine, I have been using Confluence as my main tool for the past 10 years, and I am also working on building and improving collaboration processes based on Confluence - JIRA.

I have been sharing knowledge and information by moving my blog, which I have been running on Tistory for 8 years, to lesstif.com, which is based on Confluence Server. I am also working on several small open source projects on GitHub . Among them, the project that allows you to use JIRA REST API with PHP has currently recorded over 1 million downloads. My books include “Everything about Building Company Infrastructure Using Linux” and “Easy to Learn Laravel Programming.”

For corporate lecture inquiries, please contact lesstif@gmail.com .

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Knowledge sharer's
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Let's conquer collaboration tools!

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