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National Certified Service Management Qualification (SMAT) Module A_Business Communication

The National Certified SMAT (Service Management Ability Test) is administered by the Korea Productivity Center (KPC) and is a nationally certified private qualification aimed at fostering key talent in the service industry. Beyond mere theoretical assessment, it focuses on verifying practical competencies to cope with and manage various situations that arise in real service environments. This lecture provides a core summary of topics that are genuinely important and frequently appear in exams.

(5.0) 1 reviews

5 learners

  • 88888
smat
커뮤니케이션
비즈니스매너
Service Planning
CRM Marketing
Branding
business

What you will learn!

  • Business manners & etiquette

  • Image making

  • Understanding customer psychology

  • Understanding customer communication

  • Meeting Planning and Protocol Work

Grow into a service expert who creates customer value beyond customer satisfaction

It is widely used in all service industries where customer service is important, such as distribution, finance, hotels, tourism, medical care, and education.

  • Hello, I am

    The most frustrating thing while working in the field was that everyone had different standards for 'service standards'. Everyone shouted for kindness, but the methods and depth were different, so the service quality was unstable.

    At that time , SMAT (Service Management Qualification) was like a 'common language' that systematically organized complex on-site situations. It allowed me to look at all aspects of service from customer service to human resource management from an objective perspective.

    So I decided to create a lecture that would allow busy workers and students to learn core theories and my field experience at once, and in the most efficient way . This lecture will be the most certain shortcut to reduce the trial and error you will experience.

I recommend this to these people

College students and job seekers preparing for employment in the service sector

Demonstrate systematic knowledge and practical skills in service duties

Current service professionals and mid-level managers

Securing expertise in current customer service, CS management, store operations, etc.

College students about to graduate or those seeking self-development

Need to meet graduation requirements and receive credits

After class

  • A SMAT certification can be a powerful addition to your resume and cover letter, demonstrating your interest and readiness for a career in the service industry.

  • You can improve your service processes by combining your experiences with theory, systematically manage customer complaints, and strengthen your capabilities as a manager leading team members.

  • Since it is a nationally recognized qualification, it can be recognized as credits through the credit bank system, etc., and by obtaining a practical qualification upon graduation, you can secure employment competitiveness one step ahead of others.

Features of this course

Please introduce the key features and differentiating factors.

1st period_Service Management Qualification (SMAT)_Business Communication_Module A_1

Summary of key topics frequently tested on exams

Boldly delete unnecessary parts and focus lectures only on important items.

Increase your chances of passing in a short period of time

Insert images to help students understand easily, including theory and rich supplementary explanations

Learn the communication skills you need for business.

Core keywords

  1. Business Manners and Etiquette

  2. Image making

  3. Understanding Customer Psychology

  4. Understanding Customer Communication

  5. Meeting Planning and Protocol Practice

Lee Soo-hyun, consultant

  • I created a lecture that allows busy workers and students to learn core theories and my field experience at once, most efficiently .

  • This course contains all my knowledge and know-how.

Can I take the exam by selecting modules?

The SMAT exam consists of three modules, and you can take the exam for each module.

However, among the three modules, you must take Module A.

  1. "I'm a non-major (or a newbie), will I be able to follow the lectures? Is there any prior knowledge required?"

  • Question intent: I want to check whether I can digest the lecture content with my current knowledge level and the entry barrier to certification preparation. It contains the biggest anxiety factor for learners who are new to the management or service field.

  1. "How much does obtaining a certificate help you in finding a job or changing jobs?"

  • Question intent: This question is about the practical value and utility of certifications, as much as it involves investing time and money. I am curious about specific use cases and future value, such as bonus points when applying for a job, preferential treatment by certain companies, and career development for current employees.

  1. "How long does it take to take the course, and what are the advantages compared to studying on your own?"

  • Question intent: I am asking about the absolute time required to establish a study plan and the effectiveness of e-learning. I want to know why I should choose a paid lecture instead of studying alone with a book, namely, the differentiated advantages of the lecture, such as a systematic curriculum, key summaries, and Q&A.

Things to note before taking the class

Practice environment

  • Not applicable

Learning Materials

  • The format of the learning materials provided (PPT, cloud link, text, source code, assets, programs, example problems, etc.)

  • Quantity and capacity, features and notes on other learning materials, etc.

Player Knowledge and Notes

  • Whether required prerequisite knowledge is required considering learning difficulty

  • Content directly related to the course, such as lecture video quality (audio/picture quality), and recommended learning methods

  • Questions/Answers and future updates

  • Notice regarding copyright of lectures and learning materials

Recommended for
these people

Who is this course right for?

  • Service industry managers and corporate practitioners

  • Prospective employees to cultivate fundamental business literacy

  • Service management-related department university students/faculty, and specialized high school students.

Hello
This is

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Curriculum

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8 lectures ∙ (2hr 2min)

Course Materials:

Lecture resources
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1 reviews

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    Average Rating 5.0

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