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[CS AX Agent] AI-Based Customer Service Prompt Design and Scenario Development

It is designed to systematically establish AI CS processes, from understanding changes in the customer service environment through the use of AI technology to prompt engineering and the development of customized scenarios for handling malicious and highly challenging complaints.

1 learners are taking this course

Level Beginner

Course period Unlimited

coustomer experience design
coustomer experience design
coustomer experience design
coustomer experience design

What you will gain after the course

  • You can understand the latest CS trends incorporating AI technology and the structure of successful customer service processes.

  • Learn prompt engineering techniques specifically for customer service that improve AI model accuracy, and design them yourself.

  • Prompt refinement and tuning strategies can be applied to ensure response quality and minimize hallucinations.

  • Build customized AI scenarios to handle malicious and highly challenging complaints, and use them immediately in day-to-day operations.

In the era of generative AI, moving beyond handling simple, repetitive inquiries

A Practical AI CS Strategy Guide for Driving CX (Customer Experience) Innovation!


In customer-facing operations, the CS/VOC function is a critical area that determines customer satisfaction and corporate brand value.

This course is designed to help you systematically establish AI-driven customer service processes, covering everything from understanding changes in the customer service environment through the use of AI technology to prompt engineering and the development of customized response scenarios for malicious and highly challenging complaints.

Going beyond simply learning how to use AI tools, this course provides a multifaceted analysis of real-world cases involving major CS and claim-related issues that frequently arise in the field. It offers clear and sound implementation standards for practical tasks such as improving consultation efficiency, refining AI prompts, and establishing customized guidelines for handling customer complaints.


Field-oriented training

  • From AI-based customer service skills to designing CS-specific prompts and building customized complaint scenarios, we analyze major CS issues and complex complaint cases that frequently arise in the field, providing actionable guidance to improve consultation efficiency and maximize service quality.



Key practical points

  • You can learn by topic through microlearning centered on key terms that can be applied immediately in practice.

Course Outline


  1. Understanding AI and CS Work

  2. Successful Customer Service Response Structure

  3. Customer Service Prompt Engineering

  4. Prompt Enhancement to Improve Service Quality

  5. Customized Complaint Response Strategies

  6. Creating Customer Service Response Scenarios


Presenting differentiated content through the recruitment of professional instructors in the CS field

We engage expert instructors in the CS field to provide lectures featuring only the core skills required in industrial settings. We have invited instructors who are highly acclaimed for their in-depth lectures at corporations, public institutions, universities, and other organizations, presenting professional and differentiated content.

CEO Eun-hye Ryu

Current) CEO of THE HAMSUNG Edu

Former) Team Leader, Education Business Division, STM Consulting Co., Ltd.

Former CRM Instructor and QAA at LG Uplus Corp.



Recommended for
these people

Who is this course right for?

  • CS, VOC, customer service representatives, and managers who want to improve the efficiency and quality of customer interactions by adopting AI technology

  • CX, marketing, and service planning professionals responsible for establishing AI-based CS processes and designing prompts

  • HRD and business unit personnel driving AX (AI transformation) and productivity maximization in the CS organization

Hello
This is kpcre

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As an affiliate of the Korea Productivity Center established in 1987, we provide essential job training for employees of corporations and public institutions.

We have developed job-duty-task-based educational content to strengthen practical skills, based on the actual 'work' that occurs in real corporate business environments.

Experience job training on a whole new level!

Homepage : https://www.kpcice.or.kr

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Curriculum

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12 lectures ∙ (2hr 43min)

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