Catch customers' inconveniences and provide better services/products!
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If you work in UX-related fields,
Usability Testing You Must Know

Usability testing is a process designed to determine how easy and convenient it is for customers to use our products and services . This allows us to determine whether users find our products or services easy to use and whether they encounter any issues.

usability testing,
Why this lecture?

Solid with quizzes and questions/answers!

I believe the best way to gain clarity about things you didn't know is through asking questions and finding answers. Even though we're offline, I thought it would be helpful to be able to ask and answer questions in a way that feels like you're asking them online, so I've prepared quizzes for each section. I've also prepared answers to frequently asked questions during my lectures. I believe you'll be able to fully understand points you didn't understand before and build your skills.

Real-world examples that can be applied immediately in practice

While theory is crucial for learning new concepts, practical knowledge is essential for practical application. In this lecture, I'll share practical examples based on my diverse insights gleaned from over 100 usability tests conducted over 20 years. Specifically, you'll take your skills to the next level through hands-on usability testing assignments, fully understanding how to effectively apply them in real-world situations.

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Learning at each step
Effective usability testing

Now, let's learn about the detailed curriculum for usability testing.

The concept and necessity of usability testing

1. 1) When is usability testing done in the UX design process?
2. 2) The need for usability testing
3. 3) Q&A "What is the difference between user testing and usability testing?"

Pros and Cons of Usability Testing

1. 1) Concept
2. 2) When conducting usability testing, what are the reasons for the difference between the expected and actual movement paths?

Types of Usability Testing

1. 1) Concept
2. 2) Formative testing
3. 3) Comprehensive test
4. 4) Q&A "What should I be careful of when doing guerrilla testing?"

When do you conduct usability tests for new and updated UX design processes?

1. 1) Concept
2. 2) Q&A "How are user research methods different depending on the new renewal?"
3. 3) Q&A "Can you tell me about the order of user research in Double Diamond and the purpose of each user research?"
4. 4) Q&A "Are there any precautions to take when conducting usability testing during the renewal discovery phase?"
5. 5) Q&A "When conducting usability testing, how does it help in UX design design whether you conduct testing only for your own company or comparing your company with competitors?"
6. 6) Q&A "Does the usability testing method differ when the purpose of the usability test is focused on screen design and when trying to understand the service level of the company and its competitors?"
7. 7) Q&A "What are the differences between AS-IS and To-Be when using user research methods for the purpose of service enhancement?"

What is the connection between usability testing and UX methodology?

1. 1) What is the relationship between usability testing and heuristic evaluation?
2. 2) What is the relationship between usability testing and prototyping testing?
3. 3) What is the relationship between usability testing and wireframes?
4. 4) What is the relationship between usability testing and unit testing?
5. 5) What is the relationship between usability testing and AB testing?
6. 6) What is the connection between usability testing and cognitive assessment?
7. 7) What is the relationship between usability testing and agile?

Setting up a usability testing environment

1. 1) Observation
2. 2) Test room
3. 3) Equipment
4. 4) Support staff
5. 5) Q&A "When conducting a usability test, it is said that stakeholders attending the observation room must also take notes. Why is that?"
6. 6) Q&A "When conducting a usability test, do all stakeholders in the business department need to be present in the observation room? Or is it okay if only one or two people are present?"

Defining Usability Test Participant Profiles

1. 1) Defining the usability test participant profile > Heavy users and non-heavy users
2. 2) Usability Test Participant Profile > Profile Definition
3. 3) Usability Test Participant Profile > Screening Questions for Participant Selection
4. 4) Usability Test Participant Profile > How many participants should be selected for the panel?
5. 5) Q&A "Can the screening questions used to select usability test participants be used as screening questions to select in-depth interview participants?"
6. 6) Q&A "You said that the screening question does not indicate the region or residence. In the case of a regional bicycle app like Ttareungi, wouldn't the residence be required for the screening survey?"
7. 7) Q&A "Is it okay to not include gender and age at the beginning of the screening questions for usability test participants?
8. 8) Q&A "When developing a new service and there are no existing users, what criteria should be used to create screening questions for panel selection?"
9. 9) Q&A "Can UX professionals also participate as users during usability testing?"
10. 10) Q&A "When selecting a usability test panel, are company employees, such as general department employees, also suitable as panelists?"
11. 11) Q&A "If you have experience conducting usability tests targeting older age groups, please share them."
12. 12) Q&A "For selecting usability test participants, do you write the screening questions after planning the main tasks in advance?"
13. 13) Q&A "Why do you select 50% heavy users and 50% non-heavy users as participants in usability tests?"
14. 14) Q&A "When selecting participants for a usability test, should I recruit people who are close to my persona?"
15. 15) Q&A "If you are new but have competitors or similar sites, whose journeys do you research when creating a journey map?"

What is the connection between usability testing task scenarios and hypothesis formulation?

1. 1) Concept

Usability Testing Task Scenario

1. 1) Detailed components of a usability test task scenario > Background and contents
2. 2) Detailed components of the usability test task scenario > Free task
3. 3) Detailed components of the usability test task scenario > Specified task
4. 4) Establishing task scenario goals > 1) General goals
5. 5) Establishing task scenario goals > 2) General concerns
6. Establishing Task Scenario Goals > 3) Specific Concerns
7. 6) Establishing task scenario goals > 4) Measuring specific interests
8. 7) Why you should conduct comparative testing between your company and competitors
9. 8) Writing an Assignment Scenario > Step 1. Identify the Purpose of the Visit
10. 9) Writing an Assignment Scenario > Step 2. Create a Scenario Based on Your Visit Purpose
11. 10) Writing a task scenario > Classifying the 3-step scenario by task type
12. 11) Writing an Assignment Scenario > Case Study
13. 12) Writing a usability test task scenario > Configuring detailed requirements > 1) Context
14. 13) Writing a usability test task scenario > Configuring detailed requirements > 2) User language
15. 14) Write a usability test task scenario > Configure detailed requirements > 3) Do not provide clues or hints
16. 15) Write a usability test task scenario > Configure detailed requirements > 4) Make the task content concise and clear
17. 16) Writing a usability test task scenario > Configuring detailed requirements > 5) Summary
18. 17) Writing an Assignment Scenario Interview Questionnaire > Concept
19. 18) Writing an Assignment Scenario Interview Questionnaire > Step 1. Define the Assignment Scenario
20. 19) Writing an Assignment Scenario Interview Questionnaire > Step 2. Identify Prior Knowledge
21. 20) Create a Task Scenario Interview Questionnaire > Step 3. Understand the user's cognitive behavior before performing the task.
22. 21) Create a Task Scenario Interview Questionnaire > Step 4. Create a Task Performance Interview Questionnaire
23. 22) Writing a Task Scenario Interview Questionnaire > Step 5. Write a detailed interview questionnaire for each task.
24. 23) Writing an Assignment Scenario Interview Questionnaire > Case Study
25. 24) Determine the order of the task scenarios > Concept
26. 25) Usability Test Task Scenario Progress Guide
27. 26) Usability Testing Task Scenario > Observer Notes
28. 27) Usability Test Assignment Scenario > Issue Notes
29. 28) Tips. How do you write usability test task scenarios suitable for an agile environment?
30. 29) Tips. What is the difference between prototype testing task scenarios and usability testing task scenarios?
31. 30) Tips. Is there a difference between writing product and web/mobile task scenarios?
32. 31) Tips. Are task scenarios only used for usability testing, or are they not used for heuristic evaluations?
33. 32) Q&A "What is the standard for dividing the case where a task is given to the participants and usability testing is conducted, and the case where the users are free to conduct usability testing in their own way?"
34. 33) Q&A "What is the relationship between the task scenarios of usability testing and HCI?"
35. 34) Q&A "When writing a task scenario, please explain how to measure general and specific concerns."
36. 35) Q&A "Are there different types of task scenarios depending on the usability test goal?"
37. 36) Q&A "Can we set usability goals for interaction verification?"
38. 37) Q&A "What are the criteria for prioritizing tasks in a task scenario?"
39. 38) Q&A "Please explain again the task scenario writing and method in the scenario composition by purpose of visit?"
40. 39) Q&A "Please explain formative assessment and summative assessment?"
41. 40) Q&A "How should I plan my testing schedule when I have a lot of usability testing tasks?"

Conducting usability testing

1. 1) Usability testing in progress > Time table
2. 2) When there is no moderator > Pros and cons of usability testing
3. 3) When there is a moderator > Pros and cons of usability testing
4. 4) Moderator Role > Must relieve participants' tension.
5. 5) Moderator Role > Understand the basic tendencies of participants.
6. 6) Moderator Role > Provides friendly guidance on testing methods.
7. 7) Moderator Role > Explain the purpose of writing the consent form.
8. 8) Moderator Role > The moderator's role is to maintain a neutral position.
9. 9) Moderator Role > Guides on the Think Aloud technique
10. 10) Think-Aloud > Concept
11. 11) Usability testing > Concept
12. 12) QA "If a panelist asks for help during a test, to what extent should they be given help or hints? If so, should they be excluded from the total test time measurement if the panelist's help from a moderator reduces the test time?"
13. 13) QA "Please explain the role of the moderator in the usability test preparation/progress/end stages?"
14. 14) QA “Are we answering all the questions we prepared for each task?”
15. 15) QA "Can you give me some note-taking tips for moderators and stakeholders from a practical perspective?"
16. 16) QA "When users participate in usability testing as panelists, they may feel pressured to test something, which may lead to unusual behavior. Are there any tips to help ease that burden?"

Usability Testing Measurements

1. 1) Usability Test Measurement > Effectiveness > Concept
2. 2) Usability Testing Measurement > Efficiency > Concept
3. 3) Usability Testing Measurement > Error > Concept
4. 4) Usability Test Measurement > Satisfaction > Concept
5. 5) Usability test measurement > satisfaction > system usability scale
6. 6) Usability Test Measurement > Comparative Level Analysis > Concept
7. 7) Usability Test Measurement > Organization > Concept
8. 8) QA "If I want to measure task success/failure in a usability test, how should I write the task scenario?"
9. 9) QA "How can we measure (adjective) satisfaction when conducting UX research on (our company's VS competitor's) products?"
10. 10) QA "For products that we offer only in the market, we have no competitors and can only test them ourselves. In this case, how can we conduct comparative usability testing?"
11. 11) QA "What are the comparative measurements of usability levels?"
12. 12) QA "If you want to measure satisfaction levels during usability testing, would you recommend Think Aloud?"
13. 13) QA "What are the criteria for measuring usability, such as for specialized medical devices, other than websites?"
    
    

How will you share usability test results with stakeholders?

1. 1) QA "How can we share UX research data when stakeholders are too busy to attend?"
2. 2) QA "When conducting usability testing, do all stakeholders from the business department need to be present in the observation room? Or is it okay if only one or two people are present?"
   
   
   

📌 Why you should choose this course

1. You can systematically learn the theory and usability testing methodology.

• Let's start by explaining what usability testing is and why it's necessary.
• We will also explain the various usability testing methodologies and their respective advantages.
• We will teach you usability testing methods suitable for various practical environments, such as early development, service renewal, and agile.

2. Real-world examples that can be applied in practice are also provided.

• We share not only systematic theories but also practical usability testing cases that can be applied in practice .
• We share practical examples and insights gained from conducting over 100 usability tests over 20 years.
• In particular, you can further enhance your skills through hands-on usability testing tasks . You'll gain a thorough understanding of how to effectively apply the concepts in real-world situations.

3. You can make the class content truly your own.

• Section-specific quizzes or Q&As are provided .
• You can check whether you 'really understand' through a quiz.
• We also provide answers to frequently asked questions from lectures we have conducted.