[Service Archive] Handling Black Consumers and Complaint Customers

The program is structured with content including real estate development project financing, PF case studies, and other materials for smooth funding of real estate development projects utilizing project financing techniques. Through this, you can understand the overall execution of real estate development projects and enhance your capabilities in PF financing design, risk management, and feasibility analysis.

We help you understand the background and meaning behind the birth of Agile methodology, and inform you about the responsibilities and roles of each participant in Agile methodology. We also present the purpose and specific implementation methods of key practices along with various examples.

To enable office workers to actively and effectively use AI in their work, we provide various techniques for reducing 'Hallucination' (i.e., nonsensical) answers and accurately eliciting desired responses.

By understanding the overall procedures and flow of permits and approvals when undertaking real estate development, one can maximize practical applicability and promote successful real estate projects.

From organizational understanding to reporting techniques, I provide coaching on the real secrets to working effectively that no one at the office ever taught you. I will equip you with practical tools to master everything from personal branding for an irreplaceable presence and professional communication skills to documentation and time management all at once.

We show you how to scientifically block every potential gap for defects, from design to production. By establishing quality assurance systems, implementing Design and Process FMEA procedures, and applying process control technologies for stable quality maintenance, you can achieve the core field objective of pursuing zero defects.

This course provides comprehensive knowledge of human resource management for business operations and presents practical techniques in an easy-to-understand manner. It is designed to be immediately applicable in the field by combining real-world cases with methods for utilizing various HR systems, such as job analysis, recruitment, and performance evaluation.

We help you diagnose your self-leadership and teach you strategy development methods through self-leadership success cases. Through this, you can learn the roles and attitudes required as a professional employee and establish an action plan for success and achievement within your organization.

The structure and innovation methods of human resource loss, equipment loss, and material loss are presented in an easy-to-understand manner with various case studies. Through this, you can achieve increased productivity including production efficiency, system improvement, and diversification of individual capabilities.

We have structured relational leadership for building trust and expanding relationships with various case studies. We also provide integrated conflict management methods for constructive relationship recovery.

This is a course designed to improve your ability to successfully communicate your arguments and ideas in various presentation situations such as proposals, reports, and briefings. We hope that through this course, you will become a more competitive presenter.

We'll cover the most fundamental core principles of using Excel as a business tool. We'll teach you various Excel elements from the principles of Excel calculations to functions, formulas, aggregation, and filter utilization. The content is structured around how to construct formulas, understanding functions at the center of formulas, and methods for utilizing aggregation and filter features.

This patent guide is designed to legally protect the development achievements of universities, research institutes, and companies, and to secure exclusive technological competitiveness. Additionally, we provide efficient and competitive research and development directions through understanding intellectual property-based R&D trends and predicting technology gaps.

We provide comprehensive guidance on discovering, proposing, and transferring technology-based innovative products to business divisions, and inform you about the functions and roles of R&D, product development, marketing, and business divisions related to product development.

We provide strategic implementation plans that can offer direct assistance in performing duties, focusing on essential content that corporate education and training managers must know. We have also included methodologies and procedures for designing corporate human resource development systems, as well as content on recent applications of competency modeling and case analyses of educational systems through job analysis.

Based on comprehensive theories including job analysis procedures for job-centered human resource management, NCS job analysis, job analysis and performance management (KPI), and job-based pay systems, this content is structured in an easy-to-understand manner by combining various cases with issues that frequently occur in the field.

This is designed for practitioners in both public and private sectors who handle urban planning, development activities, maintenance projects, and licensing work to systematically understand the provisions of the National Land Planning Act and apply them in practice.

We aim to improve the Personal Skills and Work Skills of key talent. We provide solutions for growing into key talent, including fostering creativity and thinking skills, methods to enhance interpersonal relationship skills, and followership.

We provide you with comprehensive information on everything needed to manage partner companies. You can learn logical and rational selection and evaluation methods for partner companies, as well as various management techniques to ensure manufacturing quality from partner companies. Additionally, we help you improve your ability to systematically manage partner companies and maintain partnership relationships with them.

This course is designed to be easily understandable with various case studies covering quality strategy development, implementation, and goal monitoring techniques to achieve quality objectives under established quality policies. Additionally, it presents methods for recognizing and evaluating quality issues by converting them into monetary units, which are common management metrics, and is a process that can measure the accurate performance of current quality management systems through the introduction and operation of quality costs, while developing systematic and continuous quality cost management capabilities.

The content has been structured to be applicable in practice by integrating the internal audit planning process and audit points for each department in the field with various case studies.

Strategic management is, in a word, the selection and sacrifice of scarce resources to achieve results. Let's understand the process of establishing and executing strategies to achieve results, and establish effective strategies that focus on the strengths of the company through selection!

If you're wondering what UX Writing is and why it's important, you'll find out by looking at examples of successful apps.

Let's look at the definition of big data, how to use it, and examples from each industry to achieve corporate IT technology advancement and new business creation!

We explored the key issues of the 'Next ESG' era that has entered the institutionalization phase and presented cases of companies that enhanced their mid- to long-term corporate value through ESG management. Additionally, we structured the content to be practically applicable, covering effective evaluation response strategies related to ESG disclosure obligations, methods for preparing ESG and sustainability management reports, and ways to utilize these reports.

This lecture covers how to use nine notes to improve your work efficiency and strategic planning skills.

If your heart pounds at the words, “Try to come up with an idea”? Choi Jang-soon, CEO and the creativity leader in the advertising sector, shares lifestyle-integrated creative habits! Even if you're an ordinary, introverted person who prefers FM, and your heart pounds and you break out in a cold sweat at the single word 'Idea!', you can become an idea bank if you change your habits! Choi Jang-soon, a current advertising agency CEO and the top-ranked influencer for creative collaborations, teaches 7 easy creative habits that help you gain big ideas from the small, everyday moments that pass by.

Have you ever felt frustrated when you were creating a B2B product and there was no content covering it? I will explain the similarities and differences between B2B and B2C products in an easy-to-understand way based on your actual career.

It contains only 100% necessary knowledge. I would like to share my experience and know-how as a 13-year senior PO with all POs and PMs who are trying to make a difference.

We explore the limitations of LLMs, methods to overcome them, and the latest research topics.

This is a Problem-Based Learning course that goes beyond how to use data analysis tools and solves real BQs by following stories based on business problems that are easily encountered in practice.

This course provides UX principles and practical know-how necessary for planning and designing AI products. We will explore user-value-centered AI utilization methods, UX planning and design methods using AI, core UX principles and theories learned through everyday design cases, and UX research and data analysis methods for providing a better experience.

In the age of information overload, 'communicating easily' is now the real competitive advantage over 'knowing a lot.' This course goes beyond simply polishing your writing—it develops your 'communication design ability' to identify the core message in a flood of information and deliver it at the right level for your audience. It consists of a compact curriculum of 7 lessons totaling 56 minutes. Say goodbye to boring lectures filled with theory! Through training centered on real-world examples (Before/After), you'll transform into an 'information delivery expert' who communicates best within your organization.

If you know that UT (usability testing) and user interviews are good, but don't know how to do them, gain confidence with this course!

Management of Technology = Management specialized in technology/engineering fields, Especially IT, computer field basic contents are explained easily with case studies.

This is a practical lecture on operational tools & back office and data analysis planning, which are tasks handled by game planning, service planning, and business PM positions.

We'll teach you everything from the concept of tariffs to the know-how for expediting customs clearance. Through this, you can understand customs procedures and the concept of tariffs, grasp tariff calculation methods, and prepare response strategies for inspections.

Now, with the power of AI, anyone can easily plan apps and design UIs! It's okay even if you don't know coding or have no UI experience. AI tools like Claude and ChatGPT will turn your ideas into reality. With just a few questions, you can analyze target customers, design app structures, and even automatically generate UI screens. In this lecture, we will teach you step-by-step from the basics so that even those who are new to Figma can follow along. Even without drawing by hand, you can import existing website UIs at once with the HTML to Design plugin, and with AI tools like Google Stitch or readdy.ai, you can create high-quality screens in a few seconds. This lecture is perfect for anyone dreaming of starting a business, wanting to switch careers to a planner, or wishing to communicate with developers. Instead of complex theories, we will only teach practical know-how that you can immediately use. Now, with just an idea, anyone can plan app services!

This is our 'actual real-world workflow,' and we are releasing the 'onboarding video' used for planners and developers joining our company. It teaches you how to design service screens without a designer and create UX flows and prototypes even if you don't know Figma. Our company maximizes productivity by prototyping quickly during service planning to enable fast decision-making, finalize necessary features, and utilize them directly in front-end development. If the response is positive, I will upload more lectures on other "real-world workflows."

In the AX era where AI technology and UX design converge, what strategies should product teams use to design customer experiences? A 17-year veteran senior researcher from a major corporation and knowledge sharer with a PhD in HCI will share insights based on the latest trends, use cases, and research findings.