[서비스 아카이브] 스몰데이터를 활용한 고객경험관리

Emphasis is on boosting communication skills, key to connecting individuals and organizations. You'll master vital skills—empathy, flexibility, responsiveness—crucial for communication, learning practical application via diverse cases. This course enhances empathy and persuasiveness, upgrading your communication agility for daily or business settings, promoting successful organizational life.

To lay a strong foundation for development projects, we have organized the core concepts and challenging terms of real estate public law, which is fundamental to real estate development.

It defines and classifies problems occurring during work by type, and guides on how to approach them according to thinking methods appropriate for each type. Especially, by presenting creative, logical, and critical thinking approaches through type-specific cases, practical applicability has been enhanced.

It covers practical content on urban redevelopment project methods, related laws, step-by-step procedures, permits, union establishment and operation, and business plan processes. Urban redevelopment experts diagnose the current state based on varied field experiences, offering a comprehensive and clear overview of future outlooks.

We explored the key issues of the 'Next ESG' era that has entered the institutionalization phase and presented cases of companies that enhanced their mid- to long-term corporate value through ESG management. Additionally, we structured the content to be practically applicable, covering effective evaluation response strategies related to ESG disclosure obligations, methods for preparing ESG and sustainability management reports, and ways to utilize these reports.

We provide an overview of all areas of business planning work for business planning professionals, and teach the strategic thinking and analytical skills needed for practical work, as well as various practical methodologies.

We will inform you about ways to enhance corporate value through effective VOC operations, focusing on the roles and responsibilities of VOC managers based on the importance of customer value. Additionally, through systematic VOC operational techniques by stage and successful implementation guides, you can identify and improve areas that need enhancement. We will share various practical cases that enable successful customer satisfaction management through minimizing customer complaints.

We provide the necessary preparation elements and delivery techniques to persuade with clear logic and ensure understanding with effective explanation when communicating report content in writing or verbally. Through diverse case studies, we hope you will become a master of reporting, persuasively expressing your thoughts and opinions in formal and informal situations.

This resource provides tips to more easily and quickly fulfill the learning aspirations of working professionals seeking higher education, by detailing thesis writing methods and research types through in-depth examples drawn from the experiences of professors and students.

We systematically established the concepts of real estate public law, fundamental to real estate development projects, and analyzed real estate development-related laws with a case-study approach, centered on the revised public law.

It is structured around issues frequently encountered in real estate practice, such as the establishment and changes of real rights, real estate registration, nominee title trust, liens, mortgages, and the Lease Protection Act, to provide practical legal insight not only for practitioners seeking to build a foundation in law but also for intermediate or higher-level practitioners.

Analyzing real estate tax and taxation cases by type (Acquisition Tax, Property Tax, Comprehensive Real Estate Holding Tax, Capital Gains Tax, Inheritance Tax, Gift Tax) allows for useful application in related tasks and practical work. Furthermore, by reflecting revised tax law provisions (drafts), it is structured to assist with practical work processing.

We will show you how to use ChatGPT prompts for task automation in the most frequently used areas in practice (files and folders, Excel, PowerPoint, Word, PDF, data analysis), through various practical examples.

We provide work management methods and motivation techniques by work type to help you acquire the 'flexible and efficient work management skills' that are especially needed in today's era. We have structured various goal management techniques for improving work productivity, management techniques by work type (main tasks/support tasks/temporary tasks/future-oriented tasks), motivation methods, and more with diverse examples.

We provide a practical guide for designing and operating core implementation tasks of MES systems to improve quality and productivity in manufacturing companies, as well as a guide for establishing key implementation strategies for successful MES system construction. Additionally, we explore data utilization technologies and development trends for operating the latest smart factories, including the Fourth Industrial Revolution, and provide data-based decision support measures to improve corporate productivity and quality. Through this, you can establish efficient operational plans for information management in successful smart factory MES systems.

We will provide you with key practical points related to preparing withholding tax and payment statements. We have structured the content to include checklists for year-end tax settlement administrators, tax-saving tips for employees' year-end tax settlements, and through understanding the overall Income Tax Act, comprehensive income tax and retirement income tax saving techniques.

We provide information on the distinction between taxable and tax-exempt value-added tax, and the criteria for distinguishing between general taxpayers and simplified taxpayers. We have also organized easy-to-understand information on precautions when issuing and receiving tax invoices, along with actual cases. We provide checklists of items that practitioners need to check, including value-added tax filing and payment procedures, and early refund applications.

We help you develop the basic skills to verify errors in tax base final tax returns prepared through tax adjustments for corporate tax filing and payment, as well as tax base tax returns prepared according to the interim prepayment system, and to file electronic tax returns.

Through basic breathing techniques, you can properly understand your own voice and develop voice techniques for building your own clear image. This allows you to cultivate conversational skills and presentation abilities with strong delivery and likability, and furthermore, you can rediscover your own attractive voice that can captivate the hearts of your audience.

It unfolds based on various cases and field experiences, not common and obvious theories. You can upgrade your customer service response level through customer communication and customer service skills according to changing service trends and customer touchpoints (MOT).