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Course

Instructor
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(Free Live) The Essence of Service: How to Design Customer Experience
Business & Marketing

/

Project & Product Management

(Free Live) The Essence of Service: How to Design Customer Experience

What you walk away with

  • Learning the basic concepts of CX

  • Discovering what kind of planning attracts customers

Starts Oct 22

Finish Oct 22

solykim님과 함께해요!

168

Learners

6

Reviews

5.0

Rating

1

Course

Hello. I am Dasol Kim, a CX & Product Operator with 13 years of experience.

I built my customer communication skills based on my experience working at a large-scale contact center.

Afterward, I worked as a Service Operations Team Lead at a vertical commerce startup for four years, where I gained hands-on CX expertise,

At startup-based e-commerce companies, such as offline coworking space startups and commerce startups,

I have experience in a wide range of general operations, including overall management and efficiency optimization, alongside CX.

While working as a Site Maintenance PM for a job training platform, I focused on Customer Experience (CX)-based

I have also led various planning tasks.

Currently, I am working as a freelancer, providing CX consulting and service planning for numerous companies.

I am currently working on project-based assignments and am also actively conducting lectures for various companies and organizations.

More

Wednesday, October 22nd, 7:00 PM

Free Live Session on Customer Experience (CX) Design to Captivate Customers


Developers with planning capabilities, PMs who code, and marketers who design
In an organization where job boundaries are blurring and you must perform a wider and more diverse range of tasks,
does CX still feel like someone else's story?

For a business to exist, customers are essential.
In a market where product quality has become standardized, the extra edge that captivates customers comes from
meticulous CX design.
Designing a market-fit customer experience that turns customers into fans and keeps them engaged with our business for a long time
is not the responsibility of the CX team alone.
When marketers, PMs, and developers correctly understand the customer and
plan based on customer experience, they can drive rapid business growth., họ có thể thúc đẩy doanh nghiệp tăng trưởng nhanh chóng.

라이브 타임라인

Free Live Session

We recommend this to the following people!

I want to create a business that is attractive to customers!

I want to define the concept of CX, which currently feels vague!

I want to try business planning from a customer-oriented perspective!

< Anyone interested in customer-oriented business design can attend, regardless of their job role!>


리더 소개_라라

Are you curious about the story of solid customer experience design, which serves as the foundation for all work?


Rather than focusing on specific CX job skills, this seminar aims to share stories about designing customer experiences that can serve as a foundation for work across various roles.


What exactly is CX, which often feels so vague? We will discuss the direction we should take in approaching customers and...

how to start designing customer experiences that help your business.


I will share a story about CX explained in simple terms to help you stand at that starting point.

챌린지 안내

The recording of this live session will be available until December 31, 2025.
Please note that it will be set to private after that date.

10월

21일

챌린지 시작일

2025년 10월 21일 오후 03:00

챌린지 종료일

2025년 10월 22일 오후 02:59

챌린지 커리큘럼

All

2 lectures ∙ (1hr 16min)

Course Materials:

Live

Recommended for
these people

Who is this course right for?

  • Planners in all fields (Development, Marketing, Design, etc.)

  • A junior CXM (Customer Experience Manager) planning CX for the first time

Reviews

All

6 reviews

5.0

6 reviews

  • linda1943님의 프로필 이미지
    linda1943

    Reviews 3

    ∙

    Average Rating 5.0

    5

    100% enrolled

    It was such a beneficial time! I was able to clearly understand the differences between CS and CX, and it was useful how you provided concise but substantial information about collaboration methods with other teams!

    • einere님의 프로필 이미지
      einere

      Reviews 9

      ∙

      Average Rating 4.1

      5

      100% enrolled

      I didn't know much about CS and CX before, but it was great to clearly understand both of them.

      • mindcompass님의 프로필 이미지
        mindcompass

        Reviews 46

        ∙

        Average Rating 4.8

        5

        100% enrolled

        Thank you for providing a good CX lecture for free.

        • calculator님의 프로필 이미지
          calculator

          Reviews 297

          ∙

          Average Rating 4.9

          5

          100% enrolled

          Thank you for the great lecture!

          • brucehan님의 프로필 이미지
            brucehan

            Reviews 112

            ∙

            Average Rating 4.5

            5

            0% enrolled

            FAQs

            취소 및 환불 규정
            챌린지는 지식공유자가 설정한 수업 최소 정원이 충족되지 않을 경우, 폐강 안내가 고지되며 결제 내역이 자동취소됩니다.

            $7.70