I didn't know much about CS and CX before, but it was great to clearly understand both of them.

einere

The foundation of all business planning tasks starts with a better customer experience (CX).
For developers, PMs, marketers, and designers who aren't sure about their customers' tendencies or are intimidated by talking to them, we introduce the concept of CX (Customer Experience) and planning approaches based on customer experience.

solykim

(Free Live) The Essence of Service: How to Design Customer Experience

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coustomer experience design

Lightening Live

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Business-Boosting Customer Experience Planning