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Project & Product Management

(Free Live) The Essence of Service, How to Design Customer Experience

The foundation of all planning work in business starts from better customer experience (CX). For developers, PMs, marketers, and designers who are unsure about their customers' tendencies or are afraid of conversations with customers, we will teach you the concept of CX (Customer Experience) and customer experience-based planning approaches.

CX
coustomer experience design
Free Live

1개 수업 학습

라이브 1 회

질문하고 즉시 답을 얻어요.

성취의 증표, 수료증을 발급해요.

무제한 복습, 내 것으로 만들어요.

챌린지 할인쿠폰을 제공해요

solykim님과 함께해요!

168

Learners

6

Reviews

5.0

Rating

1

Course

Hello. I am Dasol Kim, a CX & Product Operator with 13 years of experience.

I built my customer communication skills based on my experience working at a large-scale contact center.

Afterward, I worked as a Service Operations Team Lead at a vertical commerce startup for four years, where I gained hands-on CX expertise,

At startup-based e-commerce companies, such as offline coworking space startups and commerce startups,

I have experience in a wide range of general operations, including overall management and efficiency optimization, alongside CX.

While working as a Site Maintenance PM for a job training platform, I focused on Customer Experience (CX)-based

I have also led various planning tasks.

Currently, I am working as a freelancer, providing CX consulting and service planning for numerous companies.

I am currently working on project-based assignments and am also actively conducting lectures for various companies and organizations.

More

Wednesday, October 22nd at 7 PM

Captivating Customers with Customer Experience Design (CX) Free Live


A developer with planning capabilities, a PM who codes, a marketer who designs
In organizations where job boundaries are blurred and you need to perform work across broader and more diverse areas
Does CX feel like someone else's story to you?

For a business to succeed, customers are absolutely essential.
In a market where product quality has been leveled up across the board, the edge of business that captivates customers comes from
meticulous CX design.
Designing market-fit customer experiences that turn customers into fans of our service and keep them engaged with our business for extended periods
is not solely the responsibility of the CX team.
If marketers, PMs, and developers can properly understand customers and
create plans based on customer experience, they can drive rapid business growth.

라이브 타임라인

Free Live

We recommend this for people like this!

I want to create a business that's attractive to customers!

I want to clarify the concept of what CX is, which seems so vague!

I want to try business planning that focuses on customers!

< Anyone interested in customer-facing business design can take this course, regardless of their job role! >


리더 소개_라라

Aren't you curious about the story of solid customer experience design that forms the foundation of all business operations?


This seminar will focus less on CX job skills and more on sharing
stories about customer experience design that can serve as a foundation for work across various job functions.


The vaguely perceived CX - what exactly is it! In what direction should we approach our customers,

Designing customer experiences that benefit your business - whether you can start with this.


I'll tell you an easily explained CX story so you can stand at that starting point.

챌린지 안내

This live session recording will be available until December 31, 2025.
After that date, it will be made private, so please take note.

10월

21일

챌린지 시작일

2025년 10월 21일 PM 03:00

챌린지 종료일

2025년 10월 22일 PM 02:59

챌린지 커리큘럼

All

2 lectures ∙ (1hr 16min)

챌린지에서 배워요

  • Learning the Basic Concepts of CX

  • Finding out what kind of planning attracts customers

Recommended for
these people

Who is this course right for?

  • Planners in all fields (development, marketing, design, etc.)

  • Junior CXM doing CX planning for the first time

Reviews

All

6 reviews

5.0

6 reviews

  • calculator님의 프로필 이미지
    calculator

    Reviews 119

    ∙

    Average Rating 4.9

    5

    100% enrolled

    Thank you for the great lecture!

    • einere님의 프로필 이미지
      einere

      Reviews 9

      ∙

      Average Rating 4.1

      5

      100% enrolled

      I didn't know much about CS and CX before, but it was great to clearly understand both of them.

      • mindcompass님의 프로필 이미지
        mindcompass

        Reviews 33

        ∙

        Average Rating 4.8

        5

        100% enrolled

        Thank you for providing a good CX lecture for free.

        • brucehan님의 프로필 이미지
          brucehan

          Reviews 78

          ∙

          Average Rating 4.4

          5

          0% enrolled

          • linda1943님의 프로필 이미지
            linda1943

            Reviews 3

            ∙

            Average Rating 5.0

            5

            100% enrolled

            It was such a beneficial time! I was able to clearly understand the differences between CS and CX, and it was useful how you provided concise but substantial information about collaboration methods with other teams!

            FAQs

            취소 및 환불 규정
            챌린지는 지식공유자가 설정한 수업 최소 정원이 충족되지 않을 경우, 폐강 안내가 고지되며 결제 내역이 자동취소됩니다.

            $7.70