kimclub14732

この講義では、ITサービス管理（ITSM）のためのITIL 4の基礎知識を理解することができます。 ITIL 4 Foundation試験の準備をする方も、ダンプではなく知識を完全に理解することで試験に挑戦できます。 （ただし、このコースはITIL 4 Foundation試験が目的ではありません）

zelkova

인프런 10주년! 사랑주간 깜짝 연장 할인

ITSM（ITサービス管理）のためのITIL 4 Foundationを理解する

Through this course, you can understand the basic knowledge of ITIL 4 for IT Service Management (ITSM). Those who are preparing for the ITIL 4 Foundation exam can also challenge the exam with a complete understanding of knowledge, not just dumps. (However, this course is not aimed at the ITIL 4 Foundation exam.)

입문

초급

중급이상

itsm

itil

IT Service Management

Understanding ITIL 4 Foundation for ITSM (IT Service Management)

Lecture Outline

ITIL Overview

IT Service Management Overview

ITIL 4 Framework

Four Dimensions of Service Management

Service Value System (SVS)

ITIL Practices

Understanding the connection

ITIL 4 Exam