인프런 커뮤니티 질문&답변

Running a car dealership service department is like juggling while riding a unicycle—you’re constantly balancing incoming service appointments, customer communications, shuttle scheduling, and technician availability. One misstep, and the whole workflow can feel chaotic. That’s where auto text comes in—a simple tool that can completely transform how your team communicates and operates.

What is autoTEXT?

autoTEXT is a smart messaging system designed specifically for dealerships. It automates routine texts like appointment reminders, service updates, and follow-ups, freeing your team from repetitive tasks while keeping your customers in the loop. Imagine not having to call each customer individually to confirm their appointment or update them on their vehicle status. It’s like giving your staff an extra pair of hands—without adding more payroll.

Save Time, Reduce Errors

One of the biggest headaches in service departments is miscommunication. Staff forget to send updates, phone calls go unanswered, and customers get frustrated. I remember a day at a dealership where three customers arrived late because they never got their appointment reminders. It was a scramble that could’ve been avoided. With autoTEXT, reminders are automatic, consistent, and timely—meaning fewer missed appointments, fewer frustrated customers, and a smoother workflow for your team.

Example: Appointment Reminders

Instead of relying on a service advisor to remember every customer call, autoTEXT can automatically send a friendly text the day before or the morning of the appointment. Customers appreciate the nudge, and your team can focus on what really matters: servicing vehicles efficiently.

Example: Status Updates and Shuttle Coordination

Let’s say a brake job is running longer than expected, or a customer needs a ride via your car dealership shuttle service. Instead of leaving them guessing or making multiple phone calls, autoTEXT can instantly notify them about the updated timeline or shuttle availability. Simple, fast, and professional.

Boost Automotive Dealership Customer Retention

Customers expect timely updates and easy communication. autoTEXT doesn’t just help your staff—it enhances automotive dealership customer retention. Personalized, automated messages can include details like the technician’s name, estimated completion time, or even promotions for your dealership’s loyalty program. Happy, informed customers are more likely to return for future service appointments and recommend your dealership to friends and family.

Seamless Integration

One of my favorite things about autoTEXT is how well it integrates with other dealership systems. Whether you’re using your DMS, service scheduling software, or loyalty program, autoTEXT works behind the scenes to streamline communication. No double entries, no missed messages—just smooth, automated workflow that everyone on your team can rely on.

Getting Started

Implementing autoTEXT is easier than you might think. Most dealerships can have it up and running in a matter of days, and your team will quickly notice the difference. From reducing missed appointments to improving customer satisfaction, autoTEXT helps your service department run like a well-oiled machine while strengthening customer loyalty and supporting shuttle logistics.