Understanding ITIL 4 Foundation for ITSM (IT Service Management)

ITIL's predecessor, V3, achieved global success, but was deemed unsuitable for the digital age and DevOps. This is because ITIL V3's concept of a sequentially evolving service lifecycle conflicts with DevOps-like philosophies.

Therefore, a new ITIL was needed that could adapt to the rapidly changing IT world while maintaining the advantages of the existing ITIL framework , and this is how ITIL 4 was born.

• You will understand the need for IT service management and the concept of co-creating value for customers.
• You will be able to understand the basic concepts of ITIL 4 for efficient IT service management.
• Understand the interconnections between each element of the ITIL 4 framework.
• You can understand the 34 practices of ITIL 4.
• You can understand the ITIL 4 framework by connecting it to practice.
• Prepare for the ITIL 4 Foundation exam by gaining a thorough understanding of the ITIL 4 Foundation content.

Q. What is the difference between ITSM and ITIL?

ITSM stands for IT Service Management, a general term that simply means managing IT services . It involves managing all the processes, procedures, tools, personnel/organization, and other resources required to provide IT services. There are several frameworks for ITSM.

ITIL is the most widely used ITSM framework , and can be considered a proper noun or a brand name. It is a comprehensive library encompassing all the processes and procedures required for IT service management. It can be considered a compilation of knowledge, experience, and best practices (BP) for IT service management , and presents various processes, procedures, tools, and methodologies.

Q. Is learning ITIL helpful for IT practice?

ITIL describes the knowledge required to deliver IT services and suggests methods for effectively managing and operating them. This allows you to learn how to proactively prevent and address potential problems in IT service delivery, ultimately contributing to improved IT service quality.

ITIL provides a common language for collaboration across various roles and departments in IT service management, enabling consistent service delivery through standardized processes. You'll learn how to facilitate collaboration and communication between various IT organizations and individuals, thereby enhancing organizational efficiency .

Q. Do developers also need to know ITIL?

ITIL is a valuable tool for all IT service-related roles, not just operations. The ITIL framework includes essential processes and practical knowledge for development, including change management, testing, release and deployment, and information security . Furthermore, by learning ITIL, you can apply standardized methodologies to the development process, contributing to the efficient and stable delivery of services.

Q. Will this course help me prepare for the ITIL 4 Foundation exam?

When preparing for the ITIL 4 Foundation exam, I usually look up questions from dumps and solve them extensively. While it's possible to pass the exam simply by studying the dumps and memorizing the questions and answers, memorizing the answers without understanding the content is only half-baked. If you've acquired a thorough understanding of ITIL 4 Foundation and have a thorough understanding of it, you won't need dumps.

Of course, dumps help you get a feel for the problem, become familiar with English keywords, and understand the pattern of the problem. Although this course is not intended to be a test, it will provide you with sufficient knowledge and understanding to pass the exam.

Q. I'd like to try solving ITIL 4 Foundation certification exam questions.

Please study the following lectures and take the exam.
- Course Name: ITIL 4 Foundation Certification Exam Problem Solving