[Test] cx Live Test Challenge

Hello. I am Dasol Kim, a CX & Product Operator with 13 years of experience.

I built my customer communication skills based on my experience working at a large-scale contact center.

Afterward, I worked as a Service Operations Team Lead at a vertical commerce startup for four years, where I gained hands-on CX expertise,

At startup-based e-commerce companies, such as offline coworking space startups and commerce startups,

I have experience in a wide range of general operations, including overall management and efficiency optimization, alongside CX.

While working as a Site Maintenance PM for a job training platform, I focused on Customer Experience (CX)-based

I have also led various planning tasks.

Currently, I am working as a freelancer, providing CX consulting and service planning for numerous companies.

I am currently working on project-based assignments and am also actively conducting lectures for various companies and organizations.