Practical CX Planning Based on Customer Experience for New Leaders
In just 7 weeks, here's what you'll get
Methods for analyzing VOC (Voice of Customer) to fit your service
How to Turn the Flood of Customer Voices into Data
How to Write a VOC-Based Proposal
How CX managers communicate with product teams
Starts Nov 5
Finish Dec 24
solykim님과 함께해요!
168
Learners
6
Reviews
5.0
Rating
1
Course
Hello. I am Dasol Kim, a CX & Product Operator with 13 years of experience.
I built my customer communication skills based on my experience working at a large-scale contact center.
Afterward, I worked as a Service Operations Team Lead at a vertical commerce startup for four years, where I gained hands-on CX expertise,
At startup-based e-commerce companies, such as offline coworking space startups and commerce startups,
I have experience in a wide range of general operations, including overall management and efficiency optimization, alongside CX.
While working as a Site Maintenance PM for a job training platform, I focused on Customer Experience (CX)-based
I have also led various planning tasks.
Currently, I am working as a freelancer, providing CX consulting and service planning for numerous companies.
I am currently working on project-based assignments and am also actively conducting lectures for various companies and organizations.
Session-by-Session Detailed Curriculum
I know what CX is! But no one tells you how to actually do it?
I know my customers pretty well! But it's so difficult to incorporate the insights I have into the product!
Practical work tips that no one else tells you, designed for practitioners new to planning or beginner CX leaders.
If you're a practitioner who wants to take the first step in designing customer experiences that drive service growth, join the challenge to explore CX A to Z
from methods of analyzing VoC to actual CX planning and product communication methods!
Reasons and purposes for collecting VoC
CX Team's Powerful Weapon: VoC
Understanding Various Labeling Structures for Distinguishing Issues
Precautions when setting up labeling by service
Methods for Issue Analysis to Understand Customer Sentiment
Setting Priorities That Match Service Growth
How to Manage Living, Breathing Issues
Finding the Right Planning Topics for the Right Timing
Skills of Persuasion to Satisfy Internal and External Customers
Writing Service Plans Based on VoC
Managing CX with Metrics
Predictable Service Operation Methods
How the CX Team Measures Performance
Even beginner practitioners who have never done CX planning are OK!
Just follow the challenge and you'll naturally complete CX planning, plus get feedback from the instructor!
Special Challenge
I recommend this for people like this
✅ Beginner CX leaders or practitioners who are inexperienced with planning tasks
✅ Practitioners who want to transition from CS to CX roles
✅ Organizations that want to rebuild their CS team into a CX team
From the trusted leader Kim Dasol
Real Genuine Course Reviews
⭐️⭐️⭐️⭐️⭐️
As I took the class, Dasol shared professional practical experiences as examples beyond what was written in the lecture materials, which was very helpful for applying it to actual work. It was great to learn many tips and methods on how the CX team can work better in the company!
⭐️⭐️⭐️⭐️⭐️
This lecture was so incredibly helpful for practical work, and I'm so grateful! It was so good that I want to listen to it again!
I hope I can definitely use the great tips you shared in my work going forward!
⭐️⭐️⭐️⭐️⭐️
As a current CX manager, it feels like you've addressed almost every point I've been contemplating. Thanks to this, I was able to find direction for many of my concerns, and it gave me the courage to work with confidence and create a good CX culture at our company too!
⭐️⭐️⭐️⭐️⭐️
I thought the CX concept only applied to commerce or startups, so I was worried when I started listening because I thought our company's situation was unique. But once I actually participated, there were many points I could relate to more than I expected, and the helpful lecture content and facilitation were excellent!
❗️Free Live Open: Customer Experience Design (CX) That Captivates Customers❗️
Designing market-fit customer experiences is not just the job of the CX team.
We've prepared a free seminar so that PMs, marketers, and developers can all properly understand customers and create plans based on customer experience!
Click the image to apply for the seminar! 👉🏻
11월
4일
챌린지 시작일
2025년 11월 4일 오후 03:00
챌린지 종료일
2025년 12월 24일 오후 02:59
챌린지 커리큘럼
All
17 lectures ∙ (19min)
Course Materials:
Recommended for
these people
Who is this course right for?
CX leaders who are new to CX or beginners who are not familiar with CX planning
A practitioner who wants to transition from CS to CX roles
Reviews
FAQs
All classes are conducted online.
Perform assignments for 2 weeks based on the topics covered in the lectures
Since this is a challenge where you apply it directly to real work, please make sure to participate in the lecture.
Live lectures are provided with recorded versions.
You can continue learning from the recorded videos indefinitely.
취소 및 환불 규정
챌린지는 지식공유자가 설정한 수업 최소 정원이 충족되지 않을 경우, 폐강 안내가 고지되며 결제 내역이 자동취소됩니다.